Clasically trained enterprise architect; integrator, network engineer, manager, and project leader with deep analysis, programming, and business transformation insights. Core expertise:

• Executive-level communication of complex enterprise architecture requirements;
• Broad and deep cross-platform systems integration and systems management skill, with security emphasis;
• Hands-on “DevOps” facility representing “Infrastrcuture as Code” using object-oriented Perl, Powershell, Catalyst, Windows management instrumentation, DNS, LDAP, SMTP, UML, SQL and XML schema.

“Zero-fail” project delivery track record; Skilled facilitator and technical communicator.

Dave Tingling + Associates Gainesville, FL and Kingston, JA
Information Systems Architect:
Responsible for full-stack design/build/run operations of secure distributed systems, cross-platform integration, collaboration solution implementations, technical computing support, and training. Some highlights:

• Designed and built a highly scalable, fully automated staff rostering solution, intelligently balancing multiple constraints: variable locations, shifts, personnel qualifications, and work-loads (proprietary);
• Analyzed global application requirements and delivered final MS-SQL model for new logistics software (International Federation of the Red Cross);
• Coded a complete ERP schema (ER-model with code) for granular IT systems and service management, valid as 3NF-SQL, XML or “NoSQL” (proprietary);
• Scaled well-known business applications across multiple servers, platforms, and locations. Designed and installed custom firewalls.
• Configured and managed VMware (ESX 4.1) multi-homed servers and ZFS deduplicating storage systems;
• Installed and administered Windows and Linux content management and e-commerce application servers on AWS EC2 (proprietary and Xerox systems);
• Converted and migrated Xen, Quemu, and other VMs to AWS EC2 (Streamlines lab environment);
• Scripted migration of website and mail data for a client’s 100+ customers from a FreeBSD VPS server platform to a cPanel managed platform (Withheld);
• Provided sales channel technical support for Xerox products and services (SHI.com, State of New Hampshire Treasury Dept.);
• Recovered business-critical lost data with forensic analysis and techniques (Southeastern Integrated Medical);
• Built and installed stateless packet inspecting firewalls (proprietary CentOS and FreeBSD embedded systems, various clients);
• Managed transparently interoperable SAMBA intranets in Microsoft ^® and Apple ^® networks (Streamlines lab environment);
• Secured hosted systems and software against cross-site scripting vulnerabilities without vendor patches (hosted Primavera software);
• Researched and advised technical and business merit of emerging hardware and software technologies (all clients).

City of Richmond
Department of Information Technology Richmond, VA
Infrastructure Architect
ITIL “Enterprise Architect” practicing TOGAF with ADM focus on the technical architecture perspective. Responsible for asset inventories, infrastructure portfolio, and technical architecture (IBM XIV, CommVault, F5 and Cisco systems). Defined management standards for cryptographic token-processing systems. Voting member of the department’s 8-person Operating Committee jointly governing change requests, authorizing deployment, and advising the City’s IT Steering Committee. Highlighted infrastructure-specific configuration changes and practices for security improvements.

City of Richmond
Department of Fire and Emergency services Richmond, VA
Systems Operations Administrator
Executive role supervising 2 IT experts. Managed Vendor performance within a portfolio of over 15 projects. Responsible for technologies supporting 9-1-1 response systems in 20 fire stations citywide, including Linux-based dispatch endpoints. Participant in ESRI “Community Risk Reduction” national workshop (2015). Completed FEMA Executive Planning course. Prototyped a GIS data analysis framework with hardware and software (manipulating and correlating 4,320,000 data points) with rapid UX/UI based location-based visualizations.

Lab for Information Systems and Telecommunications
Electrical and Computer Engineering Department University of Florida
Research Analyst
Responsible for lab research publication processes, configuration and support for both GNU/Linux and Windows servers.

• Supported and tested a high-availability IP-based unified communications system proof-of-concept (Kamailio, OpenSER, Polycom);
• Managed content for five (5) concurrent publishing projects;
• Elicited improvements and refinements for reports and papers.

Info Tech, Inc. Gainesville, FL
Business Process Analyst
Responsible for the analysis, documentation, and improvement of IT department processes,procedures and systems supporting 120+ developers.

• Documented a complete set of high-level hosting department operations processes;
• Devised, coded, and implemented a lightweight PHP/SQL REST application for IT operations knowledge management (Semantic MediaWiki);
• Automated real-time documentation status reports with event-triggered publishing and workflows (API queries with Perl);
• Reconciled policies, processes, systems, and detailed procedure documentation within a single framework;
• Designed, scripted, and piloted a zero-touch OS migration process, eliminating eight (8) person-hours per workstation, company-wide;
• Discovered and corrected errors in automatic workstation and server patchmechanisms;
• Devised and coded a scalable load simulation test for Subversion integrity;
• Solved authentication integration problems affecting multiple (coexisting) enterprise identity management systems;
• Highlighted compliance exceptions, security issues and gaps in procedures;
• Wrote business and technical justifications supporting the adoption of document management and forms processing technologies;
• Assisted with complex trouble-ticket resolutions and job interviews for IT department roles.

Barr Systems, LLC Gainesville, FL
Support Analyst
Responsible for identifying and resolving problems with software, network environment, data payloads, and protocols that support WAN and LAN connectivity to mainframe systems. Supported networks included U.S. Federal Reserve Bank, Bank of America, Citi Group, Verizon and Xerox.

• Diagnosed and corrected problems with ASP.NET services (IIS server) bridged by Java VM clients (BARR/Web Interface);
• Customized MS-SQL tables and software configurations to meet customer requirements (Enterprise Print Server accounting);
• Reverse-engineered SQL table schema for Primus Knowledge Solutions software;
• Scripted extraction and conversion of over 1700 knowledgebase articles and metadata (represented with SQL) to static HTML.

IBM Global Learning Services Orlando, FL
Red Hat Certified Engineer Course
RHCT certificate #608003719800494

University of Florida
Electrical and Computer Engineering Department Gainesville, FL
“Optional Practical Training” for international students
One year of collaboration with professors and graduate students, developing course materials, textbook content, and streaming video. Extensively audited EEL5718: “Computer Communications and the Internet” and other graduate-level computer engineering courses.

Santa Fe College Gainesville, FL
Associate of Arts degree: Engineering
Emphasis: applied mathematics, logic, and technical communication.

Institute of Management and Production Kingston, Jamaica
Dual (concurrent) two-year diplomas
Systems Analysis and Programming; various Certificates of Achievement

B.S. and M.S. Online Degrees Using a Lectures on Demand Approach
(Proceedings of International Conference in Engineering Education, Ostrava, Czech Republic, 1999—H. Latchman, J. Kim, D. Tingling)

Design and Return on Investment Analysis of Residential Solar Photovoltaic Systems
(Accepted for IEEE Potentials publication, August 2013–D. Yang, H. Latchman, D. Tingling, A. Amarsingh)

Listed in common project implementation sequence:

• Strong process-oriented system evaluation skills; Strong requirements elicitation; Strong knowledge of accounting and financial systems;
• Strong understanding of system-oriented business data flows, and their representation with BPMN;
• Advanced XML schema and DTD design; Intermediate design of normalized SQL;
• Strong architectural understanding of routing, virtualization, operating systems, storage, private cloud architecture, traffic processing, and security concerns;
• Object-oriented Perl, X/HTML, CSS, Apache, DNS, IIS, and several Web service application frameworks; (x)SQL manipulation via object relational mapping; client-side JavaScript, AJAX;
• Rapid learning and leveraging of new technologies; Strong project management;
• Strong command of the Windows Server 20(nn) family, ADS, CIFS, NFS, LDAP, Kerberos, SELinux, Solaris zones, PKI infrastructure, and common dataset/user structures;
• Engineer-level familiarity with hardware, software, POSIX IPC, protocols, tools, and algorithms;
• Classroom teaching experience; Public speaking facility; Volunteer community teacher;
• Strong oral and written communication; Strong experience with remote assistance technologies.